Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts. Separated they live in Bookmarksgrove right at the coast
Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts. Separated they live in Bookmarksgrove right at the coast
Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts. Separated they live in Bookmarksgrove right at the coast
Store Returns Policy
Refunds and Exchanges
For hygiene purposes, we do not offer returns or refunds for skincare products. All refunds are issued via store credit only in the form of a Skin Glow Up gift card. We do not provide cash refunds.
- Exchanges: We accept exchanges within 48 hours (within Nigeria) of the original purchase date, provided you have a valid receipt and all tags are attached.
- Returns for Store Credit: Returns are accepted for store credit only within the stipulated days of the original purchase date, provided you have a valid receipt and all tags are attached.
In the event of temporary website glitches, system errors, or confirmation delays, customers may be required to manually confirm their orders via email or WhatsApp when contacted by our team. Failure to follow this confirmation process will result in the order being deemed incomplete, and such payments will not qualify for a refund.
Shipping and Order Issues
Damaged in Transit
We ensure all items are dispatched in tamper- and damage-proof packaging. If your item is damaged in transit, please contact us immediately. We will work with you to resolve the issue and/or replace the product(s).
Wrong Item Received
If you receive the wrong item, you must contact us within 24 hours of delivery, provided that none of the products are unsealed, opened, or used. We will ensure the correct item(s) are sent to you.
Shipping Fee Policy (Website Orders)
We do not offer refunds on website orders due to shipping fee issues. Website orders are charged at a flat rate for 2kg (with a note displayed before checkout). Additional shipping rates may incur extra charges depending on the courier (DHL, UPS, FedEx, etc.).
Reserved Rights Regarding Returns
We reserve the right to define, limit, refuse, or reject returns at any time under the following circumstances:
- An irregular or excessive returns history.
- Returns involving used, tampered, mixed, altered, damaged, or missing items.
- Potential fraudulent or criminal activity.